winbd Terms and Conditions

These terms and conditions ("Terms") form a legal agreement between the company operating the winbd platform ("winbd", "we", "our") and registered users ("you", "member").

winbd is an online gaming and betting platform that provides slots, live casino, cricket betting, and other entertainment services for Bangladeshi users. The service covers the winbd website, mobile app, and all related digital channels.

These Terms are written in Bengali and are to be interpreted in accordance with the laws of Bangladesh. In the event of any dispute or ambiguity, winbd's interpretation shall be considered final, though always on the basis of fair and honest judgment.

• winbd reserves the right to change these Terms at any time.
• Registered users will be notified of significant changes.
• Continuing to use the service after a change is made will be taken as acceptance of the updated Terms.
• In addition to these Terms, our Privacy Policy and responsible gaming guidelines also apply.

2.1 Age Requirement

To open an account on winbd and take part in any gaming or betting activity, the user must be at least 21 years of age. winbd may request a national ID card or other valid documents at any time to verify age.

2.2 Single Account Policy

Each person may operate only one account. If one person is found to have multiple accounts, winbd reserves the right to suspend all of them, and any bonuses or winnings may be forfeited.

2.3 Providing Accurate Information

All information provided at registration — name, date of birth, mobile number, email — must be fully accurate and up to date. Providing false information may result in the account being closed and withdrawal of the balance being suspended.

• An active mobile number or email is required to complete registration.
• Identity is confirmed through OTP verification.
• If the verification process is not completed, withdrawal access may be limited.
• Opening an account in a corporate or business name is not permitted.

It is your sole responsibility to keep your account login details — username and password — completely confidential. Allowing anyone else to use your account or sharing your details is prohibited.

If you notice any unauthorised access or suspicious activity on your account, notify our customer support team immediately. winbd will not be held responsible for any loss arising from your own negligence.

• Use a strong password — a combination of letters, numbers, and special characters.
• Avoid logging in on public devices or Wi-Fi.
• Changing your password regularly is recommended.
• If transactions are made on your account by someone else, winbd will not bear responsibility if your negligence is established.

4.1 Deposits

The minimum deposit on winbd is ৳100. Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (Dutch-Bangla Bank, Islami Bank, BRAC Bank, and other major commercial banks).

When making a deposit, save the correct transaction reference number or screenshot. It may be needed if any issue arises.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawals are generally processed within 1 hour. The same payment method used for the deposit must be used for the withdrawal.

• Account verification must be completed before submitting a withdrawal request.
• Bonus balance cannot be withdrawn if the wagering requirements for the bonus have not been met.
• winbd reserves the right to temporarily hold a withdrawal if an investigation is required.
• Transactions via cryptocurrency are not accepted.

4.3 Currency and Payment Methods

All transactions are carried out in Bangladeshi Taka (৳). Depositing or withdrawing using a third-party account is strictly prohibited.

winbd offers new members a 200% first deposit bonus of up to ৳8,000. The wagering requirement for this bonus is 25 times the bonus amount.

For example: depositing ৳1,000 gives a ৳2,000 bonus, making the total balance ৳3,000, and to withdraw the bonus, ৳2,000 × 25 = ৳50,000 must be wagered.

5.1 Bonus Terms

• Bonus offers are available only to registered and verified account holders.
• Each offer applies only once per account, household, device, or IP address.
• If the set time limit for meeting the wagering requirements passes, the bonus will be forfeited.
• To withdraw winnings made using a bonus, the full wagering requirement must be completed.
• There may be restrictions on using bonuses in certain games — the detailed terms of each offer will be stated separately.

5.2 Right to Cancel Promotions

winbd reserves the right to modify, suspend, or cancel any promotion. In the event of fraudulent behaviour or a breach of terms, the bonus and any related winnings may be forfeited.

6.1 Game Results

All game results on winbd are determined by a neutral Random Number Generator (RNG) or through a live dealer. If any round is left unresolved due to a technical error, winbd reserves the right to void that round.

6.2 Betting Rules

• The maximum bet amount on a single event is fixed — this may vary depending on the game or event.
• Once a bet is confirmed, it cannot be changed or cancelled.
• Bets placed by exploiting a software error will be considered void.
• In cricket and football betting, bets placed before the match starts are considered valid.
• If a match is abandoned or suspended for an indefinite period, the refund of bet amounts will be settled in accordance with the relevant rules.

6.3 System Disruptions

If the internet connection is lost or a game stops mid-way due to a technical reason, winbd will determine the result based on data saved on the server. winbd will not be responsible for any loss caused by a problem with the user's own device or connection.

Any of the following activities are strictly prohibited and may result in account closure and balance forfeiture:

• Opening or operating multiple accounts.
• Placing bets in a deliberate pattern to gain an unfair advantage from bonuses or promotions.
• Using automated or bot software to play games.
• Using another user's information or account.
• Using the platform for money laundering or illegal financial transactions.
• Attempting to undermine the platform's security systems.
• Abusive or threatening behaviour towards other members or winbd staff.
• Providing a false identity or forged documents.

If winbd detects suspicious activity, it may temporarily hold the account for investigation and may notify the relevant authorities.

8.1 Closure by winbd

If evidence of a breach of terms, fraud, or illegal activity is found, winbd may suspend or permanently close an account without prior notice. In such cases, any verified legitimate balance will be returned, but bonuses and related winnings may be forfeited.

8.2 Self-Closure

You may close your account at any time by contacting customer support. It is advisable to bring your balance to zero before closing the account.

An account can also be closed for a set period or permanently through the self-exclusion process described in our responsible gaming guidelines.

8.3 Inactive Accounts

If there is no login or transaction for 12 consecutive months or more, the account may be marked as inactive. In this state, a nominal maintenance fee may be deducted from the account balance, as stated in the relevant notice.

winbd is committed to keeping its service as reliable and uninterrupted as possible. However, winbd will not be obliged to pay financial or any other compensation in the following cases:

• Internet service disruption or third-party network issues.
• Faults with the user's device or software.
• Force majeure events — natural disasters, power outages, cyberattacks.
• Any loss arising from the user's own negligence.
• Software errors by third-party game providers, although winbd will assist in resolving them.

In the event of any claim or complaint, winbd's liability will in no circumstances exceed the amount of the directly proven loss.

winbd treats the privacy of users' personal information with the utmost importance. Full details on how information is collected, stored, and used can be found in our Privacy Policy.

• Personal information is used only for providing the service and ensuring security.
• All transactions are secured through SSL encryption technology.
• Personal information is not sold to third parties.
• Information may be provided to relevant authorities where legally required.

winbd reserves the right to amend, change, or update these terms and conditions at any time. Members will be notified of significant changes via email or through the platform.

Continuing to use the service after the date of a change will be taken as acceptance of the new terms. The date of the most recent update will always be shown at the top of this page.

If any term is found to be legally unenforceable, the remaining terms will continue to apply in full.

If you have any questions about these terms or need clarification on any matter, please contact the winbd support team. Our support is available seven days a week, twenty-four hours a day, in both Bengali and English.

• Live Chat: Talk to us directly through the support icon on the platform.
• Email: [email protected]

You can find answers to common questions on our FAQ page, where deposits, bonuses, accounts, and betting topics are covered in detail.

To learn more about our company, visit the About Us page.