winbd's Privacy Policy
This document explains in detail how important your personal information is to us. winbd always treats the security of your data as its highest priority.
Introduction and Scope
This privacy policy applies to all services, websites, and mobile applications on the winbd platform. When you create an account on winbd, use our services, or access our platform, the terms of this policy apply to you.
winbd is committed to maintaining full transparency in how it collects, stores, and uses its users' information. By reading this document, you will learn what types of information are collected, how they are used, and what steps we take to protect your data.
What Information We Collect
1.1 Registration and Identity Information
When you create an account on winbd, the following information is collected from you:
- Full name and date of birth (for age verification — users must be 21+)
- Mobile number and email address
- Username and password (stored in encrypted form)
- National ID card or passport details (where verification is required)
1.2 Transaction and Financial Information
Payment-related information provided during deposits or withdrawals is collected, such as your bKash, Nagad, Rocket, or Upay mobile number and transaction history. For bank transfers, the last four digits of the account number are recorded. Full bank account numbers or card details are not stored on our servers.
1.3 Usage Information
Behavioural data such as which games you play on the winbd platform, when you log in, and how long you use the service is collected automatically. Your device type, operating system, browser version, and IP address may also be recorded.
1.4 Cookies and Similar Technologies
The winbd website uses session cookies, persistent cookies, and analytics tools. These cookies improve your browsing experience and keep you logged in. You can disable cookies from your browser settings, though doing so may limit some features.
Purpose of Using Your Information
2.1 Account Management and Security
Your information is used to create, verify, and keep your account secure. This includes preventing unauthorised access, detecting suspicious transactions, and ensuring the safety of your account.
2.2 Service Delivery and Improvement
Your information is used to run winbd's casino, sports betting, and other services properly. By analysing how users interact with the platform, we add new features and improve existing services.
2.3 Customer Support
When you contact us via live chat or email, your account details and the description of your issue are saved. This helps us provide faster and more accurate assistance in future interactions.
2.4 Responsible Gaming Programme
By monitoring a user's playing patterns, winbd can provide necessary support under its responsible gaming programme. Protective measures may be taken in cases of excessive betting or concerning behaviour.
2.5 Promotional Communications
With your consent, information about new bonus offers, tournaments, or services may be sent to your mobile or email. You can turn off these communications at any time from your account settings.
Data Storage and Security
3.1 Encryption and Technical Security
winbd uses SSL (Secure Socket Layer) technology to encrypt all data transfers. Passwords and sensitive information are stored using hashing algorithms so that they cannot be read directly by anyone.
3.2 Retention Period
Your information will be retained for as long as your account is active. If your account is closed or upon your request, your data will be deleted — however, certain information may need to be retained for a defined period due to legal or regulatory requirements.
3.3 Staff Access
Only staff members who require your information for their work can access it. Every access is logged and regularly audited. No staff member may use your information for personal purposes.
Sharing Information with Third Parties
4.1 Payment Processors
Necessary information is shared with payment providers such as bKash, Nagad, Rocket, Upay, and bank transfers in order to process transactions. These providers are governed by their own privacy policies.
4.2 Technology and Service Providers
Game software, live casino, analytics, and customer support service providers may receive a limited amount of information to keep services running. These third parties are bound by confidentiality agreements with winbd.
4.3 Legal Obligations
Information may need to be disclosed in response to a court order, a request from an investigative authority, or the requirements of applicable law. In such cases, winbd will make every effort to notify the user in advance, where legally permitted.
4.4 winbd Does Not Sell Your Data
User Rights
5.1 Right to Access Your Information
You may request to view the information winbd holds about you at any time. If you contact our customer support team, we will send you a complete report of your data.
5.2 Right to Correct Your Information
If any information in your account is incorrect, you may request a correction. Necessary verification must be completed to change your name, mobile number, or contact details.
5.3 Right to Delete Your Information
After closing your account, you may request that your information be deleted. However, certain data may be retained for a specified period in cases of legal obligations or active disputes.
5.4 Right to Withdraw Consent
You may withdraw your consent to promotional communications at any time. However, the use of information necessary to provide the core service will continue even after consent is withdrawn.
Policy on Underage Users
winbd strictly prohibits anyone under the age of 21 from creating an account or using its services. If we become aware that information has been collected from a minor, that account and all associated data will be deleted immediately. Parents or guardians may contact us directly if they have any concerns.
Changes to This Policy
winbd reserves the right to update this privacy policy at any time. For significant changes, you will be notified via your registered mobile number or email. Updated policies take effect from the date they are published. We recommend checking this page regularly.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact our customer support team. We are available 24 hours a day, 7 days a week in Bengali and English.
- Live Chat: Click the chat button at the bottom right of the website
- Email: [email protected]
For answers to common questions, visit our FAQ section — you will find answers to many frequently asked questions there.